Refund Policy

Last Updated: June 10, 2024

At WinllPlay, we are committed to providing high-quality gaming guides, resources, and community services. This Refund Policy outlines the conditions under which refunds are available for our premium content and services.

1. Free Content and Services

The majority of the content and services on WinllPlay are provided free of charge, including:

• Basic gaming guides and tutorials
• General game information and news
• Community forum access
• Standard account features

As these services are provided at no cost, no refunds apply to free content and services.

2. Premium Content and Services

WinllPlay may offer premium content and services, which could include:

• Advanced gaming guides
• Exclusive tutorials and videos
• Premium community membership benefits
• Personalized coaching or consultation services
• Digital products related to gaming

3. Refund Eligibility for Premium Content

3.1 Digital Products and Downloads

Due to the nature of digital products and the inability to 'return' downloaded content, we generally do not offer refunds on digital products once they have been successfully delivered or downloaded, except in the following circumstances:

• The digital product is demonstrably defective or corrupt and cannot be accessed or used as intended.
• The digital product was not delivered despite payment being processed.
• The digital product significantly fails to meet the description provided at the time of purchase.

3.2 Premium Memberships

For premium membership subscriptions:

• Monthly subscriptions: You may cancel your subscription at any time. The cancellation will take effect at the end of your current billing cycle. No partial refunds are provided for unused portions of the current billing cycle.
• Annual subscriptions: Refund requests for annual subscriptions must be made within 14 days of the initial purchase or renewal date. After this period, no refunds will be issued for the remaining subscription period.

3.3 Coaching or Consultation Services

For personalized coaching or consultation services:

• Cancellation with more than 48 hours notice: Full refund
• Cancellation with 24-48 hours notice: 50% refund
• Cancellation with less than 24 hours notice: No refund
• If WinllPlay cancels or fails to provide the scheduled service, a full refund or rescheduling option will be offered.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• You have changed your mind about a purchase after the applicable refund period has expired.
• You purchased the wrong product or service due to your own error.
• You are dissatisfied with the content without specific and demonstrable reasons related to quality or accuracy.
• You claim to have not used or accessed the digital product or service when our systems show it has been accessed or downloaded.
• You violated our Terms and Conditions or used our content or services in a manner not intended.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

• Email: support@winllplay.info
• Contact Form: Available on our Contact page
• Phone: +44 161 495 6415 (Monday-Friday, 9am-6pm GMT)

Please include the following information in your refund request:

• Your order or transaction number
• The name of the product or service purchased
• Date of purchase
• Reason for requesting a refund
• Any relevant details or documentation supporting your request

5.2 Refund Review Period

All refund requests will be reviewed within 3-5 business days. We may request additional information or documentation to process your refund request.

5.3 Refund Payment Method

Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider's policies:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-7 business days

6. Special Promotions and Discounted Services

Special promotions, discounted services, or products marked as 'final sale' may have different refund terms. Any exceptions to our standard refund policy will be clearly stated at the time of purchase. If no specific refund terms are mentioned for a promotion, our standard refund policy applies.

7. Dispute Resolution

If you are not satisfied with the resolution of your refund request, you may contact our customer relations team at resolution@winllplay.info for further review.

For any payment disputes, we encourage you to contact us directly before initiating a chargeback with your payment provider. Unauthorized or fraudulent chargebacks may result in the account being banned from future use of our services.

8. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Us